Piercing Pagoda at 504 Fox Valley Center K-5, Aurora, Illinois.

I'm Still the best person to come out of piecing pagoda

Husband purchased earrings as birthday gift 10/12/17, informed him thanks, however, prefer something different. He returned and repurchased different pair 10/16/17, same result. I went to store 10/21/17 to find a pair I wanted, salesman informed me he was going to REFUND the earrings to allow me to receive the 30% off discount that day. Then charge me for another pair and apply the difference. Completed the transaction, looked at the receipt and informed him he did not run the transaction as we agreed as a refund then purchase, he completed as a store credit then charged the rest to my card. Requested if he could fix it. He expressed he wanted to make sure the prior salesperson received the credit. I expressed, that did not have anything to do with me. Requested a manager, wasn't available. Went to store the following day, manager explained I needed to contact customer service so that they can assist her with removing the store credit to allow me to receive a check from corporate. Contacted customer service 10/23/17, customer service tried to contact manager during phone call, unable to reach manager at the store to instruct her who to contact to reverse the charge. Customer service left voice message indicating the store manager will call me back once she is able to reverse the payment. No call, reached out to customer service Wednesday 10/25/17, spoke with a guy same information as prior customer service rep. Floor manager left me a message Friday of her Friday/Saturday hours. Arrived at store Sunday 10/29/17, floor manager informed me she was unable to reverse payment per corporate, call them. Reached out to corporate customer service, spoke with rep for 2hrs. and manager Wendy for 1hr. They offered a store gift card, informed them I wanted my full refund, store credit and store gift card are the same. I had my original receipt when I arrived, agreed to a refund, not a store credit, salesman chose to be dishonest/deceitful & use store credit for co gains. It is 11/7/17, still no resolution. Horrible customer service, turned my birthday gift to a disaster. All I want is my refund; which three people told me they could do and decided they did not want to refund me my money. I will never purchase anything else from them again.

I should receive my full refund.
Again, Full refund, no gift card/store credit. I did not agree to either, when I discovered the salesman wrung the transaction wrong. I immediately brought it to his attention. I had my original receipt when I arrived, agreed to a refund, not a store credit, salesman chose to be dishonest/deceitful & use store credit for company gain. Contacted customer service as advised, informed I would receive a check, they gave me the run around, and now a store gift card and no resolution. Do not purchase from this company or Zales, they are connected.